How we are keeping everyone safe during the pandemic.

Priority Services4u’s Covid-19 Pandemic Information

Priority Services4U Ltd has issued this guideline to show our efforts and actions we are taking as an organisation to minimise and prevent the risk of infection.

To ensure continuity of services to our staffs and clients during this coronavirus (COVID-19) pandemic, our office is open. We are operating normally supporting our clients and still accepting new clients. 

Priority Services4U is following and ensuring we are fully up to date with, the news on the continued spread of Coronavirus (COVID-19) across England, Scotland, Wales, and Ireland, and continues to comply with all applicable legislation, including the Health and Safety at Work etc. Act of 1974. 

Our COVID-19 Statement

We are monitoring the situation and following the government guidance when reviewing our protocols. We are proactively preparing ourselves should an escalation or outbreak arise. We are taking all steps to ensure that health and wellbeing of all our staffs and clients are protected.

All of our staff and clients are provided with PPE and our management team personally run a health and wellbeing call on a Monday to all staff to ensure no symptoms or concerns have arisen before they are allowed to begin their week’s work.

Our staffs have renewed all of their Infection Prevention & Control training and have undergone additional Covid-19 and how to use PPE correctly in the form of E-Learning as well as additional workbooks to ensure all staff are fully compliant with the current guidelines to protect themselves and our clients.

The steps the organisation takes to ensure employees and clients are protected 

the coronavirus (COVID19) pandemic is continuing to rise, we are monitoring the situation closely and following the guidance from the Centres for Disease Control and Prevention and local health authorities. 

To reduce the potential risk of exposure and prevent the spread of the coronavirus to our clients and employees:

  • Every week we do health screening to our staff to ensure they safe to work in client’s homes and are not in any way have any sign of COVID-19.
  • We ensure that all staff have done and pass their infection control and COVID-19 trainings.
  • Ensure that staff have appropriate PPE when going to support clients in their home.
  • Staffs are advised to maintain social distance guideline at all time even when wearing appropriate PPE. 
  • We ensure that staff understand and follow personal hygiene guidelines in infection control.
  • The guidelines for our staffs:
  • Wash your hands upon arrival, throughout and on leaving every client’s home with soap and water for at least 20 seconds.
  • Use hand sanitiser gel if soap and water are not available
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Staffs will not shake hands, will avoid hugs and maintain social distance to everyone everywhere, apart from the immediate family members they live with.
  • Clean and disinfect frequently touched objects and surfaces.
  • Staffs to frequently disinfect their mobile phone and avoid using client’s telephone whenever possible, if necessary to disinfect it before and after use.
  • Staffs should not share their personal items, or cups, cutlery or other items used for drinking or eating with other staffs or clients.
  • As a preventative measure to reduce the risk of infection, our staffs will wear new disposable gloves and a plastic apron for each client visit. They will dispose them in the bin when they leave the client. 
  • Staffs to wash their work clothes or uniform daily to minimise chances of infection.
  • Unless in the line of your work, try to avoid close contact with those who have respiratory illness symptoms.
  • Cover your cough or sneeze with your mouth and nose mask and replace it. If not at work and not wearing mask, use a tissue, then throw the tissue in the bin straight away, or sneeze into the bend of your elbow, then wash your hands.
  • If you are unwell, stay at home and contact the 111 Coronavirus helpline (valid in all countries of the UK)

When client or staff tested positive with COVID-19

    • If our client tested positive with Coronavirus, we support them self-isolate as per the government advises. As an organisation, we trace the people and staffs they have met in the last 14 days and report this to the Coronavirus helpline111.
    • If our staff tested positive with Coronavirus, you should stay at home, self-isolate as per the government advises. As an organisation, we trace the clients and staffs they have met in the last 14 days and report this to the Coronavirus helpline111.
    • If you are asked to self-isolate please follow the NHS Advice

More useful links from UK Government and WHO

The Department of Health and Social Care provides the most up-to-date information for the coronavirus COVID-19 pandemic useful for carers. 

For more comprehensive information about COVID-19 pandemic from various official sources, please click the links below.

Advice for people who are at higher risk

People most at risk from coronavirus are being contacted by the NHS. This list includes those who:


  • Have had an organ transplant
  • Are having certain types of cancer treatment
  • Have blood or bone marrow cancer, such as leukaemia
  • Have a severe lung condition, such as cystic fibrosis or severe asthma
  • Have a condition or are taking medicine that makes them much more likely to get infections
  • Are pregnant and have a serious heart condition

For further information about staying safe please see the NHS’s guidelines here.


GF 5, Ground Floor, 
Unit 12 Indigo House,
Fishponds Roads, 
Wokingham, Berkshire
RG41 2GY

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